Nova Incepta Europe Limited

 2nd Floor Meridian House

62 Station Road Chingford

London E4 7BA United Kingdom

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+44 (0) 208 523 7047
Nova QX. Broadband Quality Control Nova CX Our Consulting arm Nova QX Our Broadband e2e Service Assurance click/tap to load in a new tab/window
Welcome to Nova QC . We are an innovative British based telecommunications consulting and solutions company that has a wide range of international clients. After more than ten years of success as part of Nova Incepta Ltd, the consult and broadband customer experience businesses have now been created as an exciting new independent business and we are Nova QC. Here are some of the areas in which we offer our services.
click/tap to load in a new tab/window SE Asia FTTH Roll Out Richard Olive and Phil Thompson planned and implemented this new FTTH network providing a major enhancement of coverage, speed and reliability to customers across the country. This involved the establishment of the "as is" of the existing network, both physically and in relation to the distribution of the population. They then designed the programme to migrate existing customers served by copper and a major new build  to expand capacity. The key objectives were: •	Hit the target number of homes connected – over achieved	  •	Improve build quality, as measured by early life faults- achieved  •	Hit a new cost reduced budget – over-achieved			  How good is our broadband network? This was the question that the board of a major Asian service provider asked itself.  The definitive answer was provided by Keith Dawson, who carried out a “Through the Eyes of the Customer” audit using NovaQX. After only a month, this unique system of Customer Experience Sensors and powerful BI based data analysis generated a wealth of factual detail.  •	Issues that were suspected but could not be proven have now been clearly defined and diagnosed	 •	And other previously unknown factors were identified and their impact on fault rates clearly identified	   Now an improvement plan is being generated that will reduce costs and improve customer experience.

Some recent projects

UK legacy switch closure   When the board of a major UK operator took the strategic decision to migrate away from its long standing TDM switch network, the NovaQC team led by Brian Down and Ian Peacock was ideally suited to develop a traffic migration plan that would enable exchange closures to meet an ambitious cost savings target.  In only three months they established the switch, routing capacity and loadings in a number of target exchanges, and generated a detailed programme of consolidation and migration that would enable a programme of rapid closures to meet the demanding cost and timescale.    - work on closures is now underway
Nova QX. Broadband Quality Control
Nova QX Our Broadband e2e Service Assurance
Nova CX Our Consulting arm
+44 (0) 208 523 7047
Welcome to Nova QC . We are an innovative British based telecommunications consulting and solutions company that has a wide range of international clients. After more than ten years of success as part of Nova Incepta Ltd, the consult and broadband customer experience businesses have now been created as an exciting new independent business and we are Nova QC. Here are some of the areas in which we offer our services.
When the board of a major UK operator took the strategic decision to migrate away from its long standing TDM switch network, the NovaQC team led by Brian Down and Ian Peacock was ideally suited to develop a traffic migration plan that would enable exchange closures to meet an ambitious cost savings target.  In only three months they established the switch, routing capacity and loadings in a number of target exchanges, and generated a detailed programme of consolidation and migration that would enable a programme of rapid closures to meet the demanding cost and timescale.    - work on closures is now underway UK legacy switch closure How good is our broadband network?  This was the question that the board of a major Asian service provider asked itself.  The definitive answer was provided by Keith Dawson, who carried out a “Through the Eyes of the Customer” audit using NovaQX. After only a month, this unique system of Customer Experience Sensors and powerful BI based data analysis generated a wealth of factual detail.  •	Issues that were suspected but could not be proven have now been clearly defined and diagnosed		  •	And other previously unknown factors were identified and their impact on fault rates clearly identified		    Now an improvement plan is being generated that will reduce costs and improve customer experience. SE Asia FTTH Roll Out Richard Olive and Phil Thompson planned and implemented this new FTTH network providing a major enhancement of coverage, speed and reliability to customers across the country. This involved the establishment of the "as is" of the existing network, both physically and in relation to the distribution of the population. They then designed the programme to migrate existing customers served by copper and a major new build  to expand capacity. The key objectives were: •	Hit the target number of homes connected – over achieved		 •	Improve build quality, as measured by early life faults - achieved	 •	Hit a new cost reduced budget –  •	over-achieved		 Some recent projects
Nova InceptaEurope Limited

 2nd Floor Meridian House

62 Station Road Chingford

London E4 7BA United Kingdom

eMail Us